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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of mikey moore jr

mikey moore jr

October 11, 2024

5  out of  5
rating by mikey moore jr
"Was very nice and respectful and always wanting to help and gave me a great rate after progressive screwed me over"
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James Zimmerman

September 19, 2024

1  out of  5
rating by James Zimmerman
"Do not use this company they are Crooks Come to find out it’s a very small world just because his lack of not liking me because of families that I found out a year later in my opinion, now, here are the facts this man was upping my insurance every single month for the last seven months on my auto and property Insurance then they took it upon their self to pay out a 60 dollar claim that I never agreed to or never accepted and when I pointed it out to Heath Murray he told me well he could fix that he could send me another check. That was more reasonable now mind you this was six months prior? I told him there should have never been a claim paid out I didn’t agree to it because I did not file a claim I just reported an issue and ask what is my best option for my policy like I said don’t use this company they will outright take your money so when you do a policy with them and they don’t like you for whatever reason remember if you get robbed have storm damage and you call this company and report the issue make sure you find out what your deductible is and tell them you do not want to file a claim especially a zero dollar claim better yet do not even report it unless your house is completely burnt down or your car is totaled or everything in your home has been robbed because if the cost of repair or the accident was less than what your deductible is why would anybody in their right mind file a claim I promise they do not tell you these things so do not report anything to them if you have their insurance they will take it upon themselves to file a claim therefore it will raise your homeowners insurance insanely and remember like mine, they can be zero dollar claims because that’s what he does. He knows how to hurt your insurance right now and for the future, it should be against the law what this company has done I wonder how many other people he has actually done this too for job security but if this comment can change just one person‘s decision, then it was Worth it. and at the end of the day, I think this company for showing me their true colors. And at the end of the day, and after all the damage, this company tried to do to me I found way better and cheaper insurance"
We responded:
"James, I appreciate your feedback about your experience. I am sorry to hear that you were disappointed with our service. At Heath Murray State Farm our highest priority is providing customers with exceptional service and support. As far as rates and claims please allow me to explain. Insurance rates are set by State Farm corporate and not by individual agents or offices. The rates are also approved by the Ohio Department Of Insurance. Factors such as driving history, credit, claims, changing or adding vehicles or not setting up the Drive Safe And Save discount program will affect your rates. Rates are not set based on any opinion of an Agent, office or employee. All policy deductibles are also reviewed at the time of application. Subsequently, declarations pages with coverage and deductible information, are mailed directly to customer when policies are issued. State Farm also has dedicated claim offices and representatives to handle claims. These claim offices are responsible for opening claims, talking with a policyholder about what happened and then approving or denying claims. Local offices do not handle claims determinations, we take the call or walk in and send that call or start a call with claims to take the pertinent facts of a loss. It is also an industry wide standard that any claim of potential damage or loss, no matter the dollar amount, including $0 paid counts as a claim of damage. James we are here to help not hurt our customers and I am sorry State Farm, and therefore my office did not live up to your expectations. Please contact the office directly if you would like to discuss this further. Thank you again for providing your feedback. "
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Aimee Hamman

August 16, 2024

4  out of  5
rating by Aimee Hamman
"Austin was great and was very nice"
We responded:
"Thanks Aimee, Austin does a super job in our Troy office helping get folks great coverage and great rates on their auto insurance and other benefits. We cant wait to serve your needs!"
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Kim Spisak

August 7, 2024

5  out of  5
rating by Kim Spisak
"I was shopping around for quotes on a new car and had the best experience working with Heath and Crystal! They beat other insurances on price, but most importantly they made me feel they cared about my business. I appreciate Crystal’s speedy response in answering all of my questions and getting me registered with State Farm!"
We responded:
"Kim thank you! We take pride in making sure we provide options that are tailored to your needs along with getting the best rate we can. Crystal does a great job in our Troy location and really tries to explain where risks exist and solutions to handle them. We look forward to working with you!"
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Mary G

May 11, 2024

5  out of  5
rating by Mary G
"Austin was very helpful and the office was nice. Got things squared away."
We responded:
"Mary, I'm pleased to hear that Austin provided helpful service and that you found our office nice! We're grateful for your positive feedback and glad we could assist you. Feel free to reach out for any future insurance needs. - Heath Murray - State Farm Insurance Agent, Troy, OH"
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Telisa D Gonzalez

April 11, 2024

5  out of  5
rating by Telisa D Gonzalez
"Glad to be with state farm car insurance and rental insurance"
We responded:
"Thank you, Telisa, for choosing us. We're delighted we could assist with your auto and rental insurance needs! - Heath Murray - State Farm Insurance Agent"
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Jon Knight

April 4, 2024

5  out of  5
rating by Jon Knight
"Very friendly to work with and their prices are top notch"
We responded:
"Wow, thank you for the five-star rating, Jon! Our team strives to provide quality coverage, so we’re glad to hear we’ve met your expectations. - Heath Murray - State Farm Insurance Agent, Troy, OH"
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Fred Noble

March 26, 2024

5  out of  5
rating by Fred Noble
"Very well accepted and explained every detail of policys"
We responded:
"Thank you, Fred, for your positive review! It's rewarding to know our team was able to thoroughly explain all the details of your policy to you. We appreciate your trust in our services and look forward to continuing to assist you with your insurance needs. - Heath Murray - State Farm Insurance Agent, Troy, OH"
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Angela Benton

February 23, 2024

1  out of  5
rating by Angela Benton
"Heath Murray's office will not stop calling me! I have blocked their number and reported their emails as spam. I have never had State Farm insurance and never will. The two people that rear-ended me had State Farm and the insurance was a horrible experience."
We responded:
"Angela, we are genuinely sorry to hear about your disappointing experience, and we apologize for any inconvenience you may have faced. Unfortunately, we weren't informed of your request to stop communication. However, we have removed you from our system and will not be reaching out to you again. If you have any further concerns or questions, please feel free to reach out and it will be addressed immediately"
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Daniel Hamlin

February 1, 2024

5  out of  5
rating by Daniel Hamlin
"Austin was fantastic! He made it quick and easy for us to switch over our home, auto and RV Insurance. We shopped around and State Farm was the best for less. We saved over $700.00 dollars a year!"
We responded:
"Thank you for your feedback, Daniel! Austin always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."
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Jeff Adkins

January 25, 2024

5  out of  5
rating by Jeff Adkins
"Doing my insurance business was a great choice and the transition was smooth and flawless. Austin to care of everything I needed. I would definitely recommend their agency for your insurance needs."
We responded:
"Thank you for your feedback, Jeff! Austin always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."
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Angie Patten

January 19, 2024

5  out of  5
rating by Angie Patten
"I am pleased to join State Farm family they were very prompt and quick to get me insurance they're very friendly they went over everything in detail to where I understood it I definitely would recommend this to all my family and friends and definitely in my budget to where I could afford it just want to say thank you State Farm"
We responded:
"We're overjoyed to receive your 5-star rating, Angie! Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. Your support encourages us to continue delivering excellence. Welcome to our State Farm family!"
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MBA

December 18, 2023

5  out of  5
rating by MBA
"Austin was very helpful with saving me money on my auto/renters insurance! Thank you for your persistence and your service!"
We responded:
"Thank you for the review! We are glad to hear that Austin was able to help you with your auto and renter's insurance policies."
Profile photo of GINA BENGE

GINA BENGE

December 8, 2023

5  out of  5
rating by GINA BENGE
"Thank you Austin Didier for a smooth and quick transition to a better car insurance company. You were very helpful and made things very easy for me!!"
We responded:
"Thank you, Gina! We are fortunate to have hard-working team members, like Austin, who do their best for our customers. Thank you for trusting us with your auto insurance policy!"
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Mrs. Keli Clarke

November 30, 2023

5  out of  5
rating by Mrs. Keli Clarke
"Austin was very helpful to me."
We responded:
"Thank you for the positive review & shout out for Austin. We appreciate you, Keli!"
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Theresa Howery

November 29, 2023

5  out of  5
rating by Theresa Howery
"This was the best experience that I have ever had with an insurance company. Austin was fantastic in telling me the different options. He answered all of my questions that I had and was just so helpful. I am so glad that I decided to go with Heath Murray State Farm Insurance Company!"
We responded:
"Theresa, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Austin was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
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Jacob Armbruster

November 16, 2023

5  out of  5
rating by Jacob Armbruster
"Austin provided all the details of the policies we were interested in and the cost for them. It saved us a good amount of money for the year with better coverage. I want to thank him for his assistance and look forward to working with him!"
We responded:
"Jacob, thank you! Austin is a fantastic asset to our team, and we’re glad he was able to deliver for your insurance policies. Your positive feedback means a lot to us!"
Profile photo of Allen Tucker

Allen Tucker

September 26, 2023

5  out of  5
rating by Allen Tucker
"I talked to Kenny and he was great explained everything and got me the best rates possible for both of my policies"
We responded:
"Thank you, Allen! We are fortunate to have hard-working team members, like Kenny, who do their best for their customers. Thank you for trusting us with your coverage needs!"
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Elizabeth Nickels

September 26, 2023

5  out of  5
rating by Elizabeth Nickels
"Very friendly always willing to help explain everything crystal clear to me I do recommend them"
We responded:
"We are grateful for the amazing review, Elizabeth! Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"
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Casey Canan

August 24, 2023

5  out of  5
rating by Casey Canan
"I had a great experience working with Kenny at State Farm to update both my home and auto insurance."
We responded:
"Reviews like this overjoy us, Casey! Kenny is a wonderful member of our team, and we’re glad he was able to assist you with your home and auto insurance needs."
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Yolanda Burden

August 19, 2023

5  out of  5
rating by Yolanda Burden
"Very helpful and friendly"
We responded:
"Thank you for the five-stars, Yolanda! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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James Springer

August 14, 2023

5  out of  5
rating by James Springer
"Cleam environment, on time agent. A knowledgeable agent. Good atmosphere with no pressured feelings."
We responded:
"We are grateful for the amazing review, James! Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"
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Richard Frank

August 13, 2023

5  out of  5
rating by Richard Frank
"Since I was 16 State Farm has treated me well."
We responded:
"Richard, we thank you for the review."
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Devon OBrien

July 29, 2023

5  out of  5
rating by Devon OBrien
"Moved from the East Coast back in June. My State Farm Agent from my old state contacted Mike here at Heath Murray, and before I even moved, Mike was guiding me through the process of getting vehicle insurance. Process was simple and easy, and he even was able to save me some money and add more coverage then I did back home, for a cheaper price. Would highly suggest Heath and the team here at State Farm."
We responded:
"Devon, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Sue French

July 25, 2023

5  out of  5
rating by Sue French
"Austin made changing insurance easy. Wonderful customer service."
We responded:
"Thank you, Sue, for your positive feedback and for acknowledging the excellent assistance provided by Austin."