State Farm® Insurance Agent Heath Murray

"James, we appreciate your feedback. Our office in Troy does great work for our customers with their auto insurance, homeowners insurance, and renters insurance. Austin and Missy especially are the best at what they do. We look forward to having a long relationship with you and your family."

"Marcia, thanks for the kind words. Austin does and amazing job in helping people understand what coverages and policies are there and if they fit for everyone's unique situation. Our office looks forward to serving you and your family! "

"Bruce, the trust you have in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Heath"

"Rachelle, we take pride in making usre we have the right coverage and the right price for our customers. Thanks again for your business!"

"Erin we appreciate the feedback and your business!!!!"

"Jack thanks for the awesome feedback. Austin is fantastic at get people the coverage they need while being mindful of their budget. We look forward to serving you!"

"Chris, thanks for the great feedback! Austin does a super job in out Troy office making sure we cover everything. We want to make sure you are properly taken care of while still getting a great rate. We love to save people money while getting them other benefits like renters insurance and life insurance."

"Elke, We lobe hearing feedback like this...thanks again for trusting us to handle you insurance needs! "

"Thanks again for coming into the office, it was great meeting you! We were happy to help with you home and auto insurance and look forward to serving you in the future! "

"John, we love hearing feedback about the services our team provides and how easy it can be to save money on your auto and home insurance with our office. Our team prides itself it advising people on things like life insurance and the living benefits it can provide as well as how to start putting money away for your kids or grandkids. We are really looking forward to serving you in the future."

"Suzanne we are excited that you are happy with the service our office provides on top of saving you money. We feel it’s our job to help people make great decisions when it comes to protecting themselves and their families and many times we can offer better benefits and save money."

"Sue we appreciate your business! Austin takes pride in helping folks make informed decisions that help their needs and fit their budget. Thanks for the feedback!"

"Mikey, thanks for the feedback. Having a local agent vs a call center can make a big difference in making sure you are properly covered and getting you the best price. We look forward to helping you in the future!"

"James, I appreciate your feedback about your experience. I am sorry to hear that you were disappointed with our service. At Heath Murray State Farm our highest priority is providing customers with exceptional service and support. As far as rates and claims please allow me to explain. Insurance rates are set by State Farm corporate and not by individual agents or offices. The rates are also approved by the Ohio Department Of Insurance. Factors such as driving history, credit, claims, changing or adding vehicles or not setting up the Drive Safe And Save discount program will affect your rates. Rates are not set based on any opinion of an Agent, office or employee. All policy deductibles are also reviewed at the time of application. Subsequently, declarations pages with coverage and deductible information, are mailed directly to customer when policies are issued. State Farm also has dedicated claim offices and representatives to handle claims. These claim offices are responsible for opening claims, talking with a policyholder about what happened and then approving or denying claims. Local offices do not handle claims determinations, we take the call or walk in and send that call or start a call with claims to take the pertinent facts of a loss. It is also an industry wide standard that any claim of potential damage or loss, no matter the dollar amount, including $0 paid counts as a claim of damage. James we are here to help not hurt our customers and I am sorry State Farm, and therefore my office did not live up to your expectations. Please contact the office directly if you would like to discuss this further. Thank you again for providing your feedback. "

"Thanks Aimee, Austin does a super job in our Troy office helping get folks great coverage and great rates on their auto insurance and other benefits. We cant wait to serve your needs!"

"Kim thank you! We take pride in making sure we provide options that are tailored to your needs along with getting the best rate we can. Crystal does a great job in our Troy location and really tries to explain where risks exist and solutions to handle them. We look forward to working with you!"

"Mary, I'm pleased to hear that Austin provided helpful service and that you found our office nice! We're grateful for your positive feedback and glad we could assist you. Feel free to reach out for any future insurance needs. - Heath Murray - State Farm Insurance Agent, Troy, OH"

"Thank you, Telisa, for choosing us. We're delighted we could assist with your auto and rental insurance needs! - Heath Murray - State Farm Insurance Agent"

"Wow, thank you for the five-star rating, Jon! Our team strives to provide quality coverage, so we’re glad to hear we’ve met your expectations. - Heath Murray - State Farm Insurance Agent, Troy, OH"

"Thank you, Fred, for your positive review! It's rewarding to know our team was able to thoroughly explain all the details of your policy to you. We appreciate your trust in our services and look forward to continuing to assist you with your insurance needs. - Heath Murray - State Farm Insurance Agent, Troy, OH"

"Angela, we are genuinely sorry to hear about your disappointing experience, and we apologize for any inconvenience you may have faced. Unfortunately, we weren't informed of your request to stop communication. However, we have removed you from our system and will not be reaching out to you again. If you have any further concerns or questions, please feel free to reach out and it will be addressed immediately"

"Thank you for your feedback, Daniel! Austin always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."

"Thank you for your feedback, Jeff! Austin always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."

"We're overjoyed to receive your 5-star rating, Angie! Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. Your support encourages us to continue delivering excellence. Welcome to our State Farm family!"

"Thank you for the review! We are glad to hear that Austin was able to help you with your auto and renter's insurance policies."