State Farm® Insurance Agent Heath Murray

"Sue we appreciate your business! Austin takes pride in helping folks make informed decisions that help their needs and fit their budget. Thanks for the feedback!"

"Mikey, thanks for the feedback. Having a local agent vs a call center can make a big difference in making sure you are properly covered and getting you the best price. We look forward to helping you in the future!"

"James, I appreciate your feedback about your experience. I am sorry to hear that you were disappointed with our service. At Heath Murray State Farm our highest priority is providing customers with exceptional service and support. As far as rates and claims please allow me to explain. Insurance rates are set by State Farm corporate and not by individual agents or offices. The rates are also approved by the Ohio Department Of Insurance. Factors such as driving history, credit, claims, changing or adding vehicles or not setting up the Drive Safe And Save discount program will affect your rates. Rates are not set based on any opinion of an Agent, office or employee. All policy deductibles are also reviewed at the time of application. Subsequently, declarations pages with coverage and deductible information, are mailed directly to customer when policies are issued. State Farm also has dedicated claim offices and representatives to handle claims. These claim offices are responsible for opening claims, talking with a policyholder about what happened and then approving or denying claims. Local offices do not handle claims determinations, we take the call or walk in and send that call or start a call with claims to take the pertinent facts of a loss. It is also an industry wide standard that any claim of potential damage or loss, no matter the dollar amount, including $0 paid counts as a claim of damage. James we are here to help not hurt our customers and I am sorry State Farm, and therefore my office did not live up to your expectations. Please contact the office directly if you would like to discuss this further. Thank you again for providing your feedback. "

"Thanks Aimee, Austin does a super job in our Troy office helping get folks great coverage and great rates on their auto insurance and other benefits. We cant wait to serve your needs!"

"Kim thank you! We take pride in making sure we provide options that are tailored to your needs along with getting the best rate we can. Crystal does a great job in our Troy location and really tries to explain where risks exist and solutions to handle them. We look forward to working with you!"

"Mary, I'm pleased to hear that Austin provided helpful service and that you found our office nice! We're grateful for your positive feedback and glad we could assist you. Feel free to reach out for any future insurance needs. - Heath Murray - State Farm Insurance Agent, Troy, OH"

"Thank you, Telisa, for choosing us. We're delighted we could assist with your auto and rental insurance needs! - Heath Murray - State Farm Insurance Agent"

"Wow, thank you for the five-star rating, Jon! Our team strives to provide quality coverage, so we’re glad to hear we’ve met your expectations. - Heath Murray - State Farm Insurance Agent, Troy, OH"

"Thank you, Fred, for your positive review! It's rewarding to know our team was able to thoroughly explain all the details of your policy to you. We appreciate your trust in our services and look forward to continuing to assist you with your insurance needs. - Heath Murray - State Farm Insurance Agent, Troy, OH"

"Angela, we are genuinely sorry to hear about your disappointing experience, and we apologize for any inconvenience you may have faced. Unfortunately, we weren't informed of your request to stop communication. However, we have removed you from our system and will not be reaching out to you again. If you have any further concerns or questions, please feel free to reach out and it will be addressed immediately"

"Thank you for your feedback, Daniel! Austin always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."

"Thank you for your feedback, Jeff! Austin always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."

"We're overjoyed to receive your 5-star rating, Angie! Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. Your support encourages us to continue delivering excellence. Welcome to our State Farm family!"

"Thank you for the review! We are glad to hear that Austin was able to help you with your auto and renter's insurance policies."

"Thank you, Gina! We are fortunate to have hard-working team members, like Austin, who do their best for our customers. Thank you for trusting us with your auto insurance policy!"

"Thank you for the positive review & shout out for Austin. We appreciate you, Keli!"

"Theresa, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Austin was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."

"Jacob, thank you! Austin is a fantastic asset to our team, and we’re glad he was able to deliver for your insurance policies. Your positive feedback means a lot to us!"

"Thank you, Allen! We are fortunate to have hard-working team members, like Kenny, who do their best for their customers. Thank you for trusting us with your coverage needs!"

"We are grateful for the amazing review, Elizabeth! Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"

"Reviews like this overjoy us, Casey! Kenny is a wonderful member of our team, and we’re glad he was able to assist you with your home and auto insurance needs."

"Thank you for the five-stars, Yolanda! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."

"We are grateful for the amazing review, James! Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"

"Richard, we thank you for the review."

"Devon, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"